Shipping Policy

Last Updated: 21 August 2026

1. Introduction

This Shipping Policy explains how orders placed through https://amarejewel.com/ are processed, packed, dispatched, tracked, and delivered.

The terms “Amarè Jewels,” “we,” “us,” and “our” refer to the business operating the Website. The terms “you,” “your,” and “customer” refer to the person placing or receiving an order.

This policy should be read together with our Terms & Conditions, Return & Refund Policy, Disclaimer Policy, Privacy Policy, the relevant product description, and any delivery information displayed during checkout.

Nothing in this policy limits any mandatory consumer rights available under applicable Indian law.

2. Shipping Coverage

Amarè Jewels offers shipping within India to serviceable PIN codes.

Serviceability is determined by our approved courier and logistics partners. A PIN code may become temporarily or permanently unavailable because of courier limitations, regional restrictions, natural events, security concerns, government directions, or other operational reasons.

We currently do not offer international shipping unless an international delivery option is expressly displayed and accepted during checkout.

An order cannot be delivered to an incomplete address, an address outside our supported delivery area, or a location that cannot be reasonably accessed by the courier.

3. Complimentary Insured Shipping

Standard insured shipping is complimentary for orders delivered to serviceable Indian PIN codes unless a product page, special service, or checkout option expressly states otherwise.

Complimentary shipping applies to the original standard outbound delivery. It may not cover:

Premium or expedited delivery selected by the customer.
Re-delivery after an order is returned because of an incorrect address.
Repeated delivery attempts caused by the recipient’s unavailability.
Change-of-mind return shipping.
Delivery to a newly requested address after dispatch.
Other optional services requested by the customer.

Any additional charge will be disclosed before it is collected.

4. Order Verification

Before processing or dispatching an order, we may verify:

Payment authorisation.
Product availability.
Delivery address and PIN-code serviceability.
Customer or recipient details.
Unusual or potentially fraudulent transaction activity.
Customisation, size, engraving, or other selected specifications.
Any product-specific certification requirements.

Order verification may delay dispatch where information is incomplete, inconsistent, or requires confirmation.

We will not request complete card information, banking passwords, PINs, CVVs, or one-time passwords through the Contact Us form.

5. Order Processing Times

Processing time begins after payment is successfully authorised and any required order verification is completed.

Unless a different estimate appears on the relevant product page or order confirmation, indicative processing periods are:

Ready-to-ship products: normally two to five working days.
Made-to-order products: normally ten to twenty-one working days.
Customised, engraved, resized, or specially manufactured products: normally fifteen to thirty working days.
Products requiring additional grading, certification, or quality verification: additional processing time may apply.

A working day generally excludes Sundays, public holidays, and days on which banking, courier, or business operations are materially unavailable.

Processing time is separate from courier transit time.

6. Estimated Delivery Time

After dispatch, standard delivery normally takes:

Approximately three to seven working days for major urban locations.
Approximately five to ten working days for other or remote serviceable locations.

These periods are estimates and not guaranteed delivery dates unless an express written guarantee is provided for the order.

Actual delivery time may depend on the destination, courier network, weather, regional conditions, public holidays, festivals, transportation availability, security checks, or circumstances beyond our reasonable control.

7. Made-to-Order and Customised Jewellery

Made-to-order, resized, engraved, customised, or specially certified products may require additional time because production and quality checks begin after the order is confirmed.

The estimated completion date communicated for such an order is based on the information available at that time. A delay may occur because of material availability, diamond selection, production requirements, customer-requested changes, certification, or final quality inspection.

If a material delay becomes known, we will make reasonable efforts to provide an updated estimate.

8. Dispatch Confirmation and Tracking

Once an order is dispatched, tracking information will normally be provided through the contact details submitted with the order or made available within the customer account.

Tracking information may take up to 24 hours to become active after the courier receives the parcel.

Tracking updates are generated by the courier. A delay between physical movement and an online tracking update does not necessarily mean that the parcel is lost.

If tracking remains unchanged for an unusual period, contact us through the Contact Us page so that we can raise an enquiry with the courier.

9. Packaging and Transit Protection

Jewellery orders are packed with appropriate protective materials and tamper-evident measures. Where reasonably possible, the external parcel will not prominently identify its contents as jewellery.

The product may be supplied with:

Its jewellery box or protective case.
An invoice or legally required transaction document.
Product tags and security identifiers.
A grading report or certificate where expressly included.
Care instructions or other product documentation.
Complimentary items included with the confirmed order.

Insurance applies during eligible transit under the terms agreed with the applicable logistics provider.

10. Delivery Verification

Because jewellery may be valuable, the courier may require one or more of the following before completing delivery:

A delivery OTP.
The recipient’s signature.
Name confirmation.
Reasonable identity verification.
Confirmation through the courier’s authorised delivery system.

Do not provide a delivery OTP before the courier arrives with the parcel.

A parcel may be delivered to the customer, the named recipient, or another responsible person available at the delivery address. Delivery accepted by an authorised recipient at the supplied address will generally be treated as completed delivery.

11. Accurate Address Information

You are responsible for providing a complete and accurate delivery address, including:

Recipient name.
House, building, flat, or unit number.
Street and locality.
City and state.
Correct PIN code.
A contact number required for delivery coordination.
Any necessary landmark or access instruction.

Amarè Jewels is not responsible for a delay caused solely by incorrect, incomplete, or outdated information supplied by the customer.

If you notice an address error, submit a request through the Contact Us page immediately. An address change cannot be guaranteed after processing or dispatch has begun.

12. Address Changes After Dispatch

Once an order has been dispatched, a delivery address generally cannot be changed.

If the courier permits redirection, it may require additional verification, time, and charges. Redirection is not guaranteed, particularly for high-value or insured parcels.

For security reasons, we may decline a request to redirect an order to an unrelated address after dispatch.

13. Delivery Attempts and Recipient Unavailability

The number and timing of delivery attempts are determined by the courier.

If no authorised recipient is available, the courier may:

Attempt delivery again.
Request delivery rescheduling.
Hold the parcel temporarily at a secure facility.
Return the parcel to Amarè Jewels.

You should not request the courier to leave a jewellery parcel unattended, outside a door, with an unknown person, or in an unsecured location.

14. Returned-to-Origin Orders

An order may be returned to origin because of:

An incorrect or incomplete address.
Repeated recipient unavailability.
Refusal to accept the parcel.
Failure to complete authorised delivery verification.
An unserviceable location.
Courier or security restrictions.

If the return was caused by an error attributable to Amarè Jewels or the courier, we will provide an appropriate re-delivery or refund resolution.

If it resulted from inaccurate customer information, refusal, or repeated unavailability, re-delivery may require payment of the actual additional shipping cost. Any charge will be communicated before re-dispatch.

15. Split Shipments

An order containing multiple products may be dispatched in separate parcels because of product availability, manufacturing, certification, or packaging requirements.

Where we choose to split an order, no additional standard shipping charge will normally be imposed.

Each parcel may have a separate tracking number and delivery date.

16. Delayed Delivery

Delivery may be delayed because of:

Severe weather or natural disasters.
Festivals, public holidays, or courier congestion.
Transportation disruption.
Regional security or government restrictions.
Strikes or civil disturbance.
Network, system, or logistics failures.
Incorrect address information.
Customer-requested order changes.
Product manufacturing or certification requirements.
Other events beyond our reasonable control.

If a delivery is materially delayed, contact us through the Contact Us page. We will investigate and provide an updated estimate, replacement, cancellation option, refund, or other appropriate resolution depending on the circumstances and applicable law.

17. Lost Parcels

A parcel may be treated as potentially lost where tracking remains unresolved beyond a reasonable period or the courier confirms that it cannot locate the shipment.

We may need to complete a courier and insurance investigation before approving a replacement or refund. Customers may be asked to provide reasonable information or confirmation required for that investigation.

If the parcel is confirmed lost before valid delivery, Amarè Jewels will provide an appropriate replacement or refund, subject to product availability and applicable law.

The customer will not be required to pay for a replacement shipment where the loss occurred during an eligible insured delivery arranged by Amarè Jewels.

18. Incorrect Delivery Status

If tracking states “Delivered” but you have not received the parcel:

Check whether it was accepted by a family member, authorised recipient, reception desk, building security, or another responsible person at the address.
Review any available proof of delivery.
Contact us promptly through the Contact Us page.
Do not disclose the delivery OTP to an unauthorised person.

We will raise an investigation with the courier. Resolution may depend on delivery records, OTP verification, signature records, location information, and other available evidence.

19. Tampered or Damaged Parcels

Inspect the external parcel before accepting it whenever reasonably possible.

If the parcel is visibly opened, severely damaged, resealed, or tampered with, you may refuse delivery and contact us immediately through the Contact Us page.

If you accept a parcel and later discover damage, missing contents, or an incorrect product, retain:

The complete outer and inner packaging.
The shipping label.
The invoice and certificates.
The product and all included items.
Clear photographs.
Any available unboxing evidence.

We recommend reporting visible delivery-related damage within 48 hours. This recommendation does not remove any non-waivable statutory right.

An unboxing video may help the investigation but will not be treated as the only acceptable evidence where other reliable evidence is available.

20. Product Inspection After Delivery

You should inspect the jewellery, certificate, packaging, and included items promptly after delivery.

If the product is incorrect, incomplete, defective, or materially different from the confirmed specifications, submit a request under our Return & Refund Policy.

Normal variations in photography, screen colour, handcrafted finishing, or measurements within the disclosed tolerance do not necessarily indicate transit damage.

21. Risk of Loss

Amarè Jewels remains responsible for eligible transit risk until the order is successfully delivered to the address or authorised recipient provided by the customer.

Risk normally passes to the customer upon valid delivery, subject to applicable law and any legitimate claim involving incorrect delivery, concealed transit damage, courier misconduct, or fraud.

If a customer independently arranges delivery using a courier not approved or controlled by Amarè Jewels, responsibility will be determined according to the agreed arrangement and applicable law.

22. Order Cancellation and Shipping

A cancellation request must be submitted through the Contact Us page as soon as possible.

Cancellation cannot be guaranteed after manufacturing, customisation, certification, packaging, or dispatch has begun.

If an eligible standard order is cancelled before dispatch, no shipping charge will normally apply. Cancellations and refunds remain governed by our Return & Refund Policy and Terms & Conditions.

23. Privacy and Delivery Partners

We share only the personal data reasonably required by authorised delivery and logistics providers to process, track, verify, and complete delivery.

Such information may include the recipient’s name, delivery address, contact details, order reference, parcel value where legally or operationally required, and delivery instructions.

Our handling of personal data is explained in our Privacy Policy.

24. Force-Majeure Events

Amarè Jewels will not be responsible for a delay caused by circumstances beyond our reasonable control.

Where such circumstances materially affect an order, we will take reasonable steps to communicate the delay and provide an appropriate resolution. This section does not remove any legal remedy that cannot be excluded.

25. Policy Updates

We may update this Shipping Policy to reflect changes in our courier network, delivery coverage, operational timelines, Website features, products, or legal obligations.

The updated version will be published with a revised “Last Updated” date. The version applicable to an order will generally be the version in effect when the order was placed, unless a later version provides a greater benefit or a change is required by law.

26. Contact Us

For questions regarding order processing, tracking, address corrections, delivery delays, damaged parcels, or lost shipments, contact Amarè Jewels only through the official Contact Us page at https://amarejewel.com/pages/contact.

Include your name, order number, tracking information where available, and a clear description of the issue. Do not provide payment passwords, PINs, CVVs, or one-time passwords through the form.