Return & Refund Policy

Last Updated: 21 August 2026

1. Overview

At Amarè Jewels, we want customers to purchase laboratory-grown diamond jewellery with confidence. This Return & Refund Policy explains when and how a product purchased through https://amarejewel.com/ may be returned, exchanged, replaced, cancelled, or refunded.

The terms “Amarè Jewels,” “we,” “us,” and “our” refer to the business operating the Website. The terms “you,” “your,” and “customer” refer to the person who placed the order or received the product.

This policy should be read together with our Terms & Conditions, Shipping Policy, Disclaimer Policy, Privacy Policy, applicable product description, and any offer-specific conditions displayed before purchase.

Nothing in this policy limits mandatory consumer rights available under applicable Indian law.

2. Thirty-Day Return Window

Subject to the eligibility requirements below, standard products may be returned within 30 calendar days from the recorded delivery date.

A return request must be submitted through our official Contact Us page within this 30-day period. Merely sending a product back without receiving return instructions does not constitute an approved return.

Once a return is authorised, the product must be handed over to the approved courier or dispatched according to our instructions within the period stated in the return authorisation.

The 30-day return benefit applies separately from your legal rights concerning products that are defective, damaged, spurious, incorrectly supplied, or materially different from their advertised description.

3. Eligibility for a Change-of-Mind Return

To qualify for a standard change-of-mind return, the product must generally be:

• Unused and unworn, except for a careful inspection or brief try-on that does not change its condition.
• Free from scratches, dents, stains, perfume, cosmetics, chemicals, alterations, or other signs of use.
• Returned with all original tags, seals, labels, and security attachments intact.
• Returned in its original jewellery box and protective packaging.
• Accompanied by the original invoice or order information.
• Accompanied by every grading report, certificate, authenticity document, warranty card, accessory, and complimentary item supplied with the order.
• In a condition suitable for verification and resale.

Approval is subject to inspection after the product reaches us. Submitting a return request does not automatically guarantee a refund.

4. Restricted or Non-Returnable Products

The following products may not qualify for a change-of-mind return:

• Products personalised, engraved, or customised for the customer.
• Products specially resized, altered, or manufactured to selected specifications.
• Made-to-order products clearly identified as non-returnable before purchase.
• Pierced earrings after a hygiene or security seal has been removed.
• Products marked “Final Sale” before the order was placed.
• Gift cards, vouchers, or store credits.
• Products repaired, polished, resized, or altered by an unauthorised third party.
• Products returned without an associated certificate, report, tag, serial identifier, or included component.
• Products showing damage caused after delivery through accident, improper storage, misuse, chemicals, impact, or failure to follow reasonable care instructions.

These restrictions do not remove your rights where a product was delivered defective, damaged, incorrect, counterfeit, or materially different from the confirmed specifications.

5. Damaged, Defective or Incorrect Products

If you receive a product that is visibly damaged, defective, incomplete, incorrect, or materially different from your confirmed order, contact us as soon as reasonably possible through the Contact Us page.

For quicker investigation, we recommend reporting visible delivery-related issues within 48 hours of delivery. This recommended reporting period does not remove any non-waivable legal right.

Please retain:

• The jewellery and all included components.
• The original packaging and parcel.
• The shipping label.
• The invoice and certificates.
• Clear photographs of the parcel and product.
• Any available delivery or unboxing evidence.

An unboxing video may assist our investigation, but it will not be treated as the only acceptable evidence where other reliable evidence is available.

After reviewing the issue, we may offer a repair, replacement, exchange, refund, or another legally appropriate remedy.

6. Return Request Procedure

To request a return:

1. Visit https://amarejewel.com/pages/contact.
2. Write “Return Request” at the beginning of your message.
3. Provide your name and order number.
4. Identify the product you wish to return.
5. State the reason for the request.
6. Attach or provide any supporting information requested during our response.
7. Wait for return approval and shipping instructions.

Do not send jewellery to an address obtained from social media, a search result, courier history, or any unofficial source. Products returned without authorisation may be delayed, refused, or returned to the sender.

7. Return Shipping

For an approved return involving a product that was damaged in transit, defective, incorrect, incomplete, or materially misdescribed, Amarè Jewels will arrange or reimburse reasonable insured return shipping, subject to our instructions.

For an approved change-of-mind return, the customer may be responsible for return shipping and insurance unless free return shipping was expressly included in the applicable offer.

Jewellery should be packed securely according to the return instructions. Where an approved pickup is unavailable for your PIN code, you may be asked to use an approved trackable and insured shipping service.

Do not write jewellery-related terms such as “diamond,” “jewellery,” or the product value on the outside of the parcel unless specifically instructed.

8. Return Inspection

Returned products are subject to a quality and authenticity inspection. This may include verification of:

• Product identity and order records.
• Diamond and metal specifications.
• Certificate or grading-report details.
• Security tags and serial identifiers.
• Signs of use, wear, alteration, or damage.
• Packaging, accessories, and complimentary items.
• Whether the returned item is the same product originally dispatched.

Inspection will normally be completed within a reasonable period after receipt, generally within three to five working days.

If additional verification by a laboratory, manufacturer, payment provider, or courier is reasonably required, the review may take longer. We will communicate a material delay where practicable.

9. Approval or Rejection of a Return

If the return meets this policy’s requirements, we will approve the applicable refund, exchange, replacement, or other remedy.

If a return is rejected, we will provide the reason. Common reasons may include:

• The returned item is different from the dispatched item.
• A certificate or security identifier does not match.
• The product has been worn, damaged, altered, or misused.
• Important components or documents are missing.
• The request falls outside the applicable return conditions.
• There is credible evidence of fraudulent or abusive activity.

Where appropriate, a rejected product may be sent back to the customer. Any decision remains subject to applicable consumer law.

10. Refund Amount

For an approved standard return, the refund will generally equal the amount actually paid for the returned product after applying discounts, vouchers, promotional credits, or other adjustments.

A refund will not be calculated using the product’s later price, original MRP, replacement cost, current diamond value, or current metal value.

If a complimentary product or promotional gift formed part of the order, it must also be returned in eligible condition. If it is not returned, its clearly disclosed value may be deducted where legally permitted.

For a return caused by our error, a product defect, or transit damage, reasonable standard shipping charges paid for that order will also be refunded where applicable.

For a change-of-mind return, completed premium delivery, gift-wrapping, personalisation, financing, or other service charges may be non-refundable if clearly disclosed and already performed.

11. Refund Method and Timeline

Approved refunds will normally be initiated to the original payment method within seven working days after return approval.

After initiation, the payment gateway, bank, card network, UPI provider, or financing provider may require additional time to reflect the refund. This external processing time is outside our direct control.

Receiving a refund through a different method is not guaranteed and may require additional verification. We will never request banking passwords, PINs, CVVs, or one-time passwords through the Contact Us form.

12. EMI and Financed Orders

For an order paid through EMI or another financing arrangement, an approved refund will generally be submitted to the relevant payment or financing provider.

The time required to adjust or close the loan, instalment plan, or card transaction is determined by that provider. Interest, processing fees, foreclosure charges, or other financing costs may remain subject to the provider’s terms.

Customers should continue meeting payment obligations until the financing provider confirms the applicable adjustment or closure.

13. Exchanges and Replacements

An eligible customer may request an exchange instead of a refund, subject to product availability and inspection.

If the replacement product costs more, the customer must pay the difference before dispatch. If it costs less, the difference may be refunded through the original payment method or provided through another agreed method.

A replacement for a damaged, defective, or incorrect product will be processed after verification. If an identical replacement is unavailable, we may offer an alternative product, store credit, or refund, subject to customer agreement and applicable law.

14. Order Cancellation Before Dispatch

To request cancellation, use the Contact Us page as soon as possible.

A standard order that has not entered processing or dispatch may generally be cancelled for a full refund.

A customised, engraved, resized, certified-to-order, or made-to-order product may not be cancellable after production or alteration has started, provided this restriction was disclosed before purchase.

If Amarè Jewels cancels a paid order because of unavailability, an error, failed verification, or another business-related reason, the collected order amount will be refunded. We will not impose a cancellation charge on a customer unless any corresponding business cancellation treatment complies with applicable law.

15. Late, Lost or Undelivered Orders

If tracking indicates that a parcel is lost, incorrectly delivered, or materially delayed, contact us through the Contact Us page.

We may investigate the matter with the courier before issuing a replacement or refund. You may be asked to provide reasonable information or confirmation needed for the investigation.

Where an order is confirmed lost or cannot be fulfilled, we will provide an appropriate replacement or refund. Rights concerning a delivery later than the stated schedule remain subject to applicable consumer law and any genuine force-majeure circumstances.

16. Lifetime Exchange or Buyback Offers

A lifetime exchange, buyback, upgrade, or “value back” programme is separate from this 30-day Return & Refund Policy.

Such a programme applies only where complete written terms are published or provided before purchase. Those terms should clearly explain eligibility, valuation method, deductions, market-value adjustments, product condition, certificate requirements, settlement method, and exclusions.

A lifetime exchange statement does not automatically mean an unconditional lifetime cash refund unless that promise is expressly and unambiguously stated in the programme’s complete terms.

17. Gifts

Where a product was purchased as a gift, an approved monetary refund will generally be returned to the original purchaser’s payment method.

A gift recipient may request an exchange or store credit where available, but additional verification may be required to protect the original purchaser and prevent fraud.

18. Return Abuse and Fraud Prevention

We may reject, restrict, or investigate returns involving substituted items, altered certificates, fabricated claims, repeated excessive returns, chargeback abuse, or other suspected fraud.

This provision will be applied reasonably and will not be used to deny legitimate consumer claims.

19. Statutory Consumer Rights

Nothing in this policy permits Amarè Jewels to refuse an appropriate remedy where goods are defective, deficient, spurious, incorrectly supplied, materially different from their advertised characteristics, or otherwise subject to a mandatory return or refund obligation.

Any restriction in this policy will apply only to the extent permitted by law.

20. Policy Updates

We may update this policy to reflect changes in our products, operations, delivery partners, payment methods, or legal obligations.

The updated policy will be published with a revised “Last Updated” date. The version applicable to an order will generally be the version in effect when the order was placed, unless a later version provides a greater benefit or a change is required by law.

21. Contact Us

For return, exchange, replacement, cancellation, or refund requests, contact Amarè Jewels only through the official Contact Us page at https://amarejewel.com/pages/contact.

Include sufficient order information for us to identify and investigate your request. Do not submit complete payment credentials, banking passwords, PINs, CVVs, or one-time passwords through the form.